Privacy Policy for Carme Auto o/a Carme

Effective Date: March 1st, 2025 · Last Updated: October 7th, 2026

At Carme, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights in relation to that information. By visiting our website www.carmeauto.com and www.carmeauto.ca (collectively, the “Website”), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

• Information You Provide to Us: When you use our Website to get a vehicle valuation or sell a vehicle, we collect personal information such as your name, email address, phone number, vehicle details (e.g., make, model, year, VIN), and any additional information you provide.
• Automatically Collected Information: We may collect technical data automatically when you visit our Website, such as your IP address, browser type, device information, and usage data via cookies or other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with vehicle valuations and allow you to sell your vehicle to us.
• To communicate with you regarding your vehicle submission or inquiry.
• To improve our Website and services through analysis of usage patterns.
• To show anonymized recent activity on our Website (for example, “Cash offer — 2019 Ford F-150, Kanata, ON”). This shows only the vehicle’s year, make and model, and the general city — never your name, contact details, VIN or plate.
• To send you marketing communications (if you have opted in to receive them).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who help us with services such as hosting, payment processing, email communications, website analytics (Google Analytics), and IP-address geolocation (used to estimate a visitor’s general city and region — see Section 6).
• Legal Compliance: We may disclose your information if required by law, to protect our rights, or in response to legal processes such as a court order or subpoena.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You may access and update your personal information by contacting us directly.
• Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe link in any email we send you.
• Request Deletion: You may request the deletion of your personal data, subject to applicable legal requirements.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your user experience. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect certain functionality of the Website.

Website visit statistics. When you visit our Website, we set a first-party cookie (carme_vid) containing a random identifier that lasts for up to one year. It lets us count how many different people visit our pages and view each vehicle, rather than counting every page reload. For each visit we record:

• the page or vehicle viewed and the date and time, including the steps of our instant offer and value report forms;
• the search terms and filters you use on our vehicle inventory page (for example, make, body type or price range) and how many vehicles matched;
• your IP address and your approximate location (city, province or state, and country), which we estimate from the IP address using a third-party geolocation service — we do not use GPS or ask your device for its location;
• your browser, device type (phone, tablet or computer) and operating system;
• how you arrived at our Website (for example, a search engine, social media site, listing site or email link), including any campaign tags in the link.

We use this information to understand which vehicles people are interested in, how people use our selling and buying tools, and where our visitors come from, and to improve our Website, inventory and marketing. If you request an offer, contact us or submit an enquiry about a vehicle, we may connect your website visits (before and after) to that request so our team can better help you. We do not sell this information or use it for third-party advertising. We keep it only as long as it is useful for these purposes, and you may request access to or deletion of it as described in Section 5. If you block cookies for carmeauto.com in your browser settings, the visit statistics described above are not recorded.

Google Analytics. We also use Google Analytics, a web analytics service provided by Google LLC, to understand overall traffic to our Website. Google Analytics uses cookies to collect information such as the pages you visit, how you arrived, your approximate location, and your device and browser, and gives us aggregated reports. This information is processed by Google, which may store it outside Canada, under Google’s Privacy Policy. You can opt out of Google Analytics on all websites by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our Website may contain links to third-party websites that are not controlled by us. This Privacy Policy only applies to Carme Auto’s Website, and we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact.