Frequently asked questions

Questions? We’ve got answers.

Everything you need to know about selling your car to CARME Auto — your offer, pickup and payment, loans and paperwork — plus buying from us.

Your offer

Is the offer an estimate or a real offer?

It’s a real, firm cash offer — online or in person — valid for up to 14 days. Once we verify that your car’s condition, use and history match the information you provided, you exchange your keys for payment in full. Some offers are adjusted after that verification.

How do you determine the offer?

We look at your vehicle’s year, make, model, kilometres and features; its condition and history (your answers, our own assessment and third-party history reports); and current Canadian market conditions and recent sales. We pay particular attention to major issues like frame, flood or hail damage, and dents. In some cases we may test drive the vehicle to check its mechanical condition.

Long-term maintenance matters more than cleanliness. And keep in mind that an asking price isn’t a selling price — we’ll walk you through how we arrived at your number when we speak with you.

Can I negotiate the offer?

We give you a strong, market-based offer up front. When our team contacts you, you can talk it through — additional details about the vehicle can move the offer up or down.

Can I get an offer in person instead of online?

Of course. Our office is open Monday to Friday, 10am–5pm, and weekends by appointment — just contact us to book a weekend visit. We use the same appraisal criteria online and in person, and we only adjust an online offer if the car’s condition, use or history differs from what we were told.

Do I have to buy a car from CARME to sell mine?

No. Selling to CARME never requires buying anything. We do sell quality used vehicles too (see our inventory), but your offer comes with no obligation either way.

Pickup & payment

Will you pick up my vehicle?

Yes — we want to make it as easy as possible, so most sales happen with pickup at your home or workplace. Depending on distance or other circumstances, we may occasionally ask you to bring the vehicle to us; we’ll sort that out with you when we get in touch.

Do I need an appointment?

Not on weekdays — our office is open Monday to Friday, 10am–5pm. Weekends are by appointment. We share our location with another business, so when you arrive, just ask for CARME Auto. Email, text and calls are answered any time, and you can always start your offer online first.

How quickly do I get paid?

Two options: direct deposit (your bank posts it within 12–72 hours) or an on-demand cheque issued the same or next day. All transactions are fully insured and OMVIC compliant.

Can I keep driving my car while the sale is in progress?

Yes. We allow up to 1,000 km of variance without affecting your offer. If you go over that, let us know — the difference could change the offer.

Loans & paperwork

I still have a loan on my car — will you pay it off?

Yes. CARME pays off the loan and deducts it from your offer. Loan payouts take 10–30 business days to process, depending on the lender.

We charge a $299 lien/loan handling fee, deducted from the offer, because many lenders add extra steps and time to the deal. If the loan balance is more than the offer, you’ll need to cover the difference — ask your rep about the options available to you.

Do I need a UVIP to sell my car?

No. As a licensed Ontario dealer, CARME obtains the Used Vehicle Information Package (UVIP) itself and handles the ownership transfer and paperwork for you.

Is CARME a licensed dealer?

Yes. CARME Auto is an OMVIC-registered Ontario dealer, a UCDA member, fully insured and bonded — so you can trust us with your vehicle. We handle all the documentation and logistics: tell us about your car, get your offer, and we’ll take care of the rest.

What vehicles do you buy?

We buy it all — from sports cars to rugged trucks, vintage classics to modern EVs. Pristine, modified, or past its best, we’re interested. For unique or exotic vehicles our instant tool can’t calculate, reach out directly and let’s talk numbers.

Where we buy

Where does CARME Auto buy cars?

CARME Auto is based in Perth, Ontario, and buys cars across Ontario, including Ottawa, Toronto, Mississauga, Brampton, Hamilton, Kingston, Oshawa, Kitchener-Waterloo, Windsor, Kanata, Nepean, Orléans, Carleton Place, Smiths Falls, Perth, Arnprior, Brockville, Cornwall, Belleville, Pembroke and Napanee. We also serve Montreal (QC), Vancouver (BC) and Calgary (AB). See all locations.

Do you buy cars in Perth, Smiths Falls and Lanark County?

Yes — it’s our home region. CARME serves Perth, Smiths Falls, Carleton Place, Arnprior and the wider Lanark County and Rideau Lakes area, with free pickup anywhere in the region. Get an instant offer for Perth or Smiths Falls.

Where can I learn about selling my car in a specific area?

Buying from CARME

Can I reserve a vehicle online?

Yes. Reserve any vehicle in our inventory online with no payment required — we’ll follow up, usually within a few hours, to arrange the rest.

What does the price include?

Our prices are all-in: only HST, licensing and the $22 OMVIC fee are extra. There are no added dealer fees.

Is there a guarantee when I buy?

Yes — the CARME Auto Guarantee: drive it for 7 days or 1,000 km, whichever comes first. If it’s not right, bring it back for a full refund of the purchase price. Conditions apply, and it isn’t available on vehicles sold as-is.

Still have a question?

We’re happy to help — email us and a real person will get back to you.

sales [at] carmeauto.com

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Customer Reviews

What Our Customers Are Saying

★★★★★

"Honestly the easiest way to sell my car in Windsor. I looked at Clutch first but they wanted me to drive to Toronto. CARME called me personally — not a call centre — and had someone pick up my car the same week. I'll be recommending these guys to everyone."

J
Jeff Laurnes
Windsor, ON
★★★★★

"I needed to sell my car fast in the Ottawa area and CARME was the quickest option I found. Submitted online, got an offer within a minute, whole process done in two days. Painless — I'd recommend CARME to anyone."

L
Laura MacDonald
Rockland, ON
★★★★★

"I got quotes from Clutch and a couple of local dealers before trying CARME. CARME gave me the best price and Michael himself called me — not a call centre. If you want to sell your car in Toronto without the runaround, these are the guys."

T
Terry Nolan
Toronto, ON
★★★★★

"Submitted my truck and had a call back within the hour. Looked at Clutch too but CARME came to me in Ottawa instead of making me drive somewhere. Offer, pickup, payment — done in two days. Couldn't have been easier."

K
Kevin M.
Ottawa, ON
★★★★★

"Best way to sell a car without the private sale headache. I didn't want strangers at my house — CARME came to me in Hamilton, gave a fair price, no haggling, cheque the next day. Easiest car transaction I've ever made."

S
Sandra B.
Hamilton, ON
★★★★★

"Had an active loan on my SUV and wasn't sure who'd buy it. CARME was the fastest option I found in Kingston — they paid out the loan directly and handled all the paperwork. Just signed the ownership and handed over the keys."

D
Daniel P.
Kingston, ON